What Data We Collect and Why
When you open an account, we collect the information you submit during registration — name, contact details, and identity verification documents where required by applicable law. Payment activity through JazzCash, Easypaisa, and Raast generates transaction records that we retain to process withdrawals, resolve disputes, and comply
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with financial reporting obligations. We also log device identifiers, session data, and browsing activity within the platform to maintain security, detect unusual login patterns, and improve how the account wallet functions across sessions. Cookie data helps us remember your preferences and keep you signed in on
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mobile without repeated authentication. We do not sell your personal information to third parties. Data shared with payment processors — including mobile wallet providers — is limited to what is needed to complete your transaction. Retention periods vary by data type: account records are kept for
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as long as your account is active and for a defined period after closure as required by applicable regulations. You may request a copy of the data we hold about you by writing to our support team through the contact details in the section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.